Return Policy

We are happy to accommodate returns and exchanges within 15 days on all sets that have not been opened, worn, or tampered with. Good news is that KingHair extensions come with a sample sack in the bottom compartment of the box, which you can take out to check the hair quality and color before open the main compartment. If it isn't, please e-mail us at support@kinghair.com to initiate your exchange and return and we will be more than happy to assist you further.

Here are some FAQS in regards to our return policy:

Yes, we are happy to offer a return policy on unopened hair extensions within 15 days within you receiving your order. We have very low return rates and we are proud of our high quality hair extensions. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.
Yes. We are more than happy to accept your set back for a refund within 15 days, as long as it has not been opened, worn, or tampered with. And the packaging should be intact. You may take out the tester weft to check the color and quality, but the main compartment must remain sealed in order for the set to be returnable.
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone and other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.
Please e-mail us at support@kinghair.com first and let us know your order number, as well as the reason for return. We will check the hair set frist through email, and then provide you with instructions and a return address to ship it back for a refund. All items will be inspected again to see if you qualify for a refund. We highly recommend to ship back your set via a trackable shipping option, as that can greatly expedite the process.
Yes, you will pay for all return shipping costs. We recommend that you send your set back with a tracking option, because KingHair will not be responsible for lost parcels. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
The refund will be provided to the original account of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. However, the shipping fee will be deducted. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
We will provide a return for unopened hair extensions within 15 days of the date that you receive your hair extensions.
No. You must contact us before sending back your hair set. Please note that merchandise returned without contacting us or a RMA cannot be guaranteed.
You may contact us by e-mail at support@kinghair.com . The KingHair Support team operates 7 days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!