Exchange Policy

We are happy to accommodate returns and exchanges within 15 days on all sets that have not been opened, worn, or tampered with. Good news is that KingHair extensions come with a sample sack in the bottom compartment of the box, which you can take out to check the hair quality and color before open the main compartment. If you are not pleased with it, please e-mail us at support@kinghair.com to initiate your exchange and we will be more than happy to assist you further.

Here are some FAQS in regards to our exchange policy:

Yes, we accept exchange. We understand that picking the right hair set might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened KINGHAIR Extension set for a new one within 15 days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with. Be sure to include the sample sack from your set of KINGHAIR as it is part of the full set of extensions! The sample sack may NOT be died, cut or altered in any way in order to still receive an exchange.
Yes. We are more than happy to accept your set back for an exchange within 15 days, as long as it has not been opened, worn, or tampered with. And the packaging should be intact. You may take out the tester weft to check the color and quality, but the main compartment must remain sealed in order for the set to be exchangeable.
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone and other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.
Please e-mail us at support@kinghair.com first and offer us your order number, as well as which color you'd like to exchange for. We will check the hair set frist through email, and then give you the return address for an exchange. All items will be inspected again to see if you qualify for an exchange. We highly recommend to ship back your set via a trackable shipping option, as that can greatly expedite the process.
Yes, you will pay for all exchange shipping costs. We recommend that you send your set back with a tracking option, because KingHair will not be responsible for lost parcels. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
We will send you the new hair extensions after we have received, inspected, and confirmed that the returned hair extensions were not used. All customers should provide us with the tracking information of the set being sent back, in order for us to arrange the order for your exchange.
We will provide an exchange for unopened hair extensions within 15 days of the date that you receive your hair extensions.
No. You must contact us before shipping back your hair set. Please note that exchanges for merchandise returned without contacting us or a RMA cannot be guaranteed.
You may contact us by e-mail at support@kinghair.com . The KingHair Support team operates 7 days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!