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Faq & Help

Where is my order?
  1. Sign in to your account by clicking the “My Account” link.
  2. After you are logged in, locate “My Orders” on the left side navigation menu and click.
  3. Locate and click the order number you wish to review.
  4. The Order Status will be located under the Order Information Section.
  5. Check the email we sent you after shipment, you can find the shipping info there too.
Where do you ship?

We have differet warehouse located in different places, we will probably ship from the neareast warehouse to your shipping address. Sometimes, we will ship from the warehouse which have items in stock for your order.

How do i return an item?

If the items does not fit, you can send back for exchange; if you do not like it, you can send it back for exchange or refund as long as the goods are in the original package.

Please contact us for return request before send the items back.

Why has my order been cancelled?

Generally, we will not cancel an order before we talk to you. The most likely reason for your order been canceled is because of out of stock. We will email you details about shipping delay issue or change of the similar items.

Why won’t my dicount code work?

1. Make sure that your code is not expired.

2. Make sure that you’re entering the code correctly with no extra spaces

3. Check that the code is valid for the product you selected

4. Check the redemption instructions as some codes are to be applied at che ckout, while others should be applied in your account settings.

If all the above do not help, our customer Care Team would be happy to help you sort out any discount code issues, so feel free to reach out.

Do you have a size guide?

Choosing your length of hair extensions is as easy as choosing the hair of your dreams. When choosing hair extensions to increase the length of your hair, always stay within four inches of your natural hair length for the most realistic blend. If you desire to extend your hair longer than four inches, we recommend to order an additional pack of hair extensions. This will increase the fullness of your hair in between your natural hair length and the length of hair extensions.

Can my hair extensions be straightened,curled, dyed?

Yes! our hair extensions are made with human hair. The hair can be coloured. As a general rule it is easier to darken the hair than to lighten the hair. But blonde hair has been bleached more so more caution must be taken. Always use a good quality hair dye and test a small sample first. It is best to always use a heat protection product before applying heat to the extensions. Just like our own hair, the less heat you use the better.


Have questions? Please check our FAQ list first, if you can not find what you want, please email us, we will reply within 24 hours (except weekends and holidays).

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